Monday, March 26, 2012

First Generation iPod nano Replacement Program

Apple has sent out emails to registered owners of 1st generation iPod nanos. It is said that certain iPod nanos produced between September 2005 and January 2006 might overheat and be unsafe. This is a manufacturing defect made by a single supplier. And the likelihood of problems increases as the model ages. As a result, Apple launched the first generation iPod replacement program.

The safety risk is caused by the battery overheating. Actually, there have been some cases of the iPod nano's battery overheating in the past. The issue turned up previously in 2009. Apple had two cases that they burned the users. And in 2008, the Japanese government said that there are three fires were caused in Japan because of faulty 1st generation nano batteries.

If you are not sure about the legitimacy of the emails you received, you can check the link in the email. If you click the link, you will be directed to the replacement program for earlier models of the iPod nanos from the support site of apple and there are also Apple's exchange and repair extension program at the apple support site.

In addition, the main content of the email is as following. Apple has determined that, in very rare cases, the batteries in the iPod nano (1st gen) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006. This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages. Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge. And attention must be paid on that this battery issue is specific to 1st generation and does not affect any other iPod.

As far as the program process is concerned, you firstly may order a replacement unit via the web. Your serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after apple receive your current iPod nano (1st gen). If you have a personalized one, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current one before sending it in for a replacement unit.

But how to identify an iPod nano (1st gen)? Firstly, it has a black or white plastic front and a silver metal back, while later models have a metal front and back. If you need assistance with placing an order, you can visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring yours with you for serial number validation. Furthermore, your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

1 comment:

  1. If you're like one of the many millions who've fallen in love with Apple's iPod product, you know how they feel when one of these handy information and file storage devices falls and gets damaged iPod replacement parts
    or when one of the parts just wears out from overuse, or worse yet, malfunctions unexplainedly AFTER the warranty has passed away.

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