The Cisco VOIP is similar to calling on your telephone, only that instead of the traditional copper wires and the analog telephone exchange where the call is routed to, the VOIP uses the internet to route your calls.
In a business where telephone clarity or the clarity of the voice is important, the Cisco VOIP is unparalleled as compared to a traditional telephone system. Normally when your business relies on the calls that the customer makes to your company, the quality of the call rises above everything else, as the quality of the voice of both the customer and the support representative is paramount to be able to complete the call and give profits to the business that you are running.
But there is also an increasing use of the Cisco VOIP to route calls to and from the management side of the company, and not just the support side. In order to differentiate the management side of the company, you can imagine the support side as the agent who receives an incoming call from the customer. Whatever the customer wants, the agent should be able to hear it clearly and respond accordingly.
The management side of the company includes the clerks who do the accounting or the company, the secretaries who receive incoming calls from prospective clients, etc. People who own and run companies are finding out the advantages of Cisco VOIP as opposed to even using the traditional PABX system.
Although the PABX or The Private Automatic Branch Exchange handles all incoming and outgoing calls going to most of the company departments, an increasing number of companies are using a hybrid system of VOIP and the traditional PABX in handling both calls to and from the departments and to/from the support side.
The biggest difference to using the VOIP is the clarity of the voice and the efficiency of the system that it uses. While it is true that you still use internet bandwidth when using VOIP, advancements in the field of data compression allows a whole lot more voice channels to be integrated into a data channel that comprises just one ordinary telephone line. This means that if you manage to compress up to 7 to 10 actual voice data channels in your internet DSL line, this is equivalent to having up to 10 people talk to each other using just one ordinary telephone line.
Not only that, while you are able to compress the voice data in real time using the same internet that everybody is using, you are still able to use the rest of the internet for other uses, like managing your web application for the Cisco VOIP that you are using, search for answers to the question that the customer gave to you or even follow up on customers who you have to call back and more.
The chief advantage of using Cisco VOIP is the huge number of voice data channels that you can use over ordinary telephone lines. This is coupled with the fact that the VOIP is also backward interconnected to the traditional telephone systems so that you can also call anyone, anywhere in world in real time.
In a business where telephone clarity or the clarity of the voice is important, the Cisco VOIP is unparalleled as compared to a traditional telephone system. Normally when your business relies on the calls that the customer makes to your company, the quality of the call rises above everything else, as the quality of the voice of both the customer and the support representative is paramount to be able to complete the call and give profits to the business that you are running.
But there is also an increasing use of the Cisco VOIP to route calls to and from the management side of the company, and not just the support side. In order to differentiate the management side of the company, you can imagine the support side as the agent who receives an incoming call from the customer. Whatever the customer wants, the agent should be able to hear it clearly and respond accordingly.
The management side of the company includes the clerks who do the accounting or the company, the secretaries who receive incoming calls from prospective clients, etc. People who own and run companies are finding out the advantages of Cisco VOIP as opposed to even using the traditional PABX system.
Although the PABX or The Private Automatic Branch Exchange handles all incoming and outgoing calls going to most of the company departments, an increasing number of companies are using a hybrid system of VOIP and the traditional PABX in handling both calls to and from the departments and to/from the support side.
The biggest difference to using the VOIP is the clarity of the voice and the efficiency of the system that it uses. While it is true that you still use internet bandwidth when using VOIP, advancements in the field of data compression allows a whole lot more voice channels to be integrated into a data channel that comprises just one ordinary telephone line. This means that if you manage to compress up to 7 to 10 actual voice data channels in your internet DSL line, this is equivalent to having up to 10 people talk to each other using just one ordinary telephone line.
Not only that, while you are able to compress the voice data in real time using the same internet that everybody is using, you are still able to use the rest of the internet for other uses, like managing your web application for the Cisco VOIP that you are using, search for answers to the question that the customer gave to you or even follow up on customers who you have to call back and more.
The chief advantage of using Cisco VOIP is the huge number of voice data channels that you can use over ordinary telephone lines. This is coupled with the fact that the VOIP is also backward interconnected to the traditional telephone systems so that you can also call anyone, anywhere in world in real time.
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